CUSTOMER SUPPORT

Maintenance and Service

Faros provides impeccable after sale service to its customers to ensure they get the best value out of their Faros Simulators. This is ensured by central customer complaint capture, redressal and escalation system; supported by national coverage provides by Faros customer engineers positioned at Delhi, Pune, Ahmedabad, Hyderabad, Bangalore and Coimbatore. These service engineers are fully supported by information system supported senior engineers providing back up tele support, and the final end of design engineer support of Faros Technology for still unresolved problems.

 

Faros has developed an exhaustive curriculum meeting training standards and provides training in the form of classroom, simulator and on-road training. The curriculum is adapted to the specific needs of the client in order to provide the best possible training solution bearing in mind the industry, geography and cultural requirements.

 
 
 

Service Network

 
  • All India Coverage
  • 3 Tier System : Tele Support – Engineer Visit – Expert Support
  • CMEP : Comprehensive Complaint Monitoring and Escalation Process
  • Comprehensive Warranty and Maintenance Contracts
  • Detailed Machine Behavior Database of 10 Years

 

Title

Installation Map